Website Maintenance – Technology, Innovation, Expertise

What Does Ongoing Website Maintenance Include?

Ongoing website maintenance can be divided into four key areas:
1. Content Updates Adding new content, such as articles, testimonials, updates about team members, new services or products, and relevant images or videos.
2. Version Updates Regular updates of the website’s system, plugins, and security packages to ensure optimal performance and safety.
3. User Experience Maintenance Scanning for and fixing usability issues, including site speed, mobile responsiveness, image sizing, and accessibility updates.
4. Emergency Response Rapid support through a 24/7 help desk for disruptions, handling cyberattacks, and resolving security breaches.
The way these tasks are executed can significantly impact overall maintenance quality. For example, correctly updating a new article won’t disrupt mobile responsiveness, uploading appropriately sized images won’t slow down the site, and updating plugins reduces security risks.
Additionally, we view SEO optimization as an integral part of ongoing maintenance, ensuring your site’s organic performance on Google is continuously improved. This specialized service is provided by our SEO experts as a separate offering.

How Does Web3D's Website Maintenance Service Work?

1. Analysis and Assessment We begin by thoroughly analyzing and evaluating your website’s current state, focusing on security, updates, and performance.
2. Addressing Gaps We rectify any identified issues to align your website with optimal standards in security, updates, and speed.
3. Maintenance Scope Evaluation Based on the changes you wish to implement, we assess the required maintenance hours or determine a suitable monthly retainer.
4. Dedicated Account Manager A dedicated account manager is assigned to oversee your website’s maintenance and serve as your primary point of contact.
5. Ongoing Management We handle all incoming requests through multiple channels: – Ticketing System: Submit issues via our user-friendly ticketing platform. – Phone Support: Contact our support center directly for immediate assistance. – Email Communication: Reach out to us through email for any inquiries or support needs.
Web3D is distinguished by offering an active support center staffed with managers and developers during every shift, ensuring rapid and efficient website maintenance services.

What Is the Monthly Cost of Website Maintenance and How Is It Determined?

The cost of website maintenance is based on two components: fixed and variable.
1. Fixed Component Covers routine updates, speed checks, security updates, and similar tasks. Pricing depends on factors such as the complexity of the website, the number of plugins requiring updates, and the risk level for potential breaches.
2. Variable Component Includes client requests for changes or updates to the website. This part is priced either as a pre-purchased block of hours (hour bank) or as a recurring monthly retainer.
This structure ensures flexibility and transparency, allowing businesses to tailor maintenance costs to their specific needs.

How Does Ongoing Website Maintenance Improve Google SEO Rankings?

Google’s algorithm prioritizes websites that perform well and offer relevant content to users. Here’s how ongoing maintenance helps:
1. Content Updates Regularly adding new, well-written content with the right keywords, titles, and links improves your chances of appearing in search results for relevant queries.
2. Eliminating SEO Pitfalls Google penalizes websites that are slow, broken, not mobile-friendly, inaccessible, or lack proper security. Issues like slow loading, bugs, or irrelevant content drive users away, leading to lower rankings.
3. Proactive Maintenance Web3D provides ongoing maintenance, including content updates, version updates for plugins and security, and frequent site scans. This ensures your website stays functional and avoids issues that negatively impact Google rankings.
4. SEO Expertise Beyond maintenance, leveraging the expertise of our SEO professionals ensures comprehensive optimization strategies. These actions further improve your organic ranking by aligning technical performance and content with Google’s preferences.
With Web3D’s support, your website remains optimized, secure, and aligned with Google’s best practices, ensuring better visibility and user engagement.

Is Ongoing Technical Maintenance Necessary for a WordPress Website?

Yes. WordPress is an open-source platform that allows anyone to develop plugins, which can be freely installed by users. However, this flexibility can be exploited by malicious actors who insert “backdoors” into plugins, leaving websites vulnerable to attacks.
To address this, regular technical maintenance is essential. This includes:
• Updating the WordPress core system.
• Keeping plugins and security tools up to date.
• Managing the approximately 250 updates released annually.
Technical maintenance also involves backing up the website, performing speed tests, and scanning for errors that could harm your site’s Google ranking.
With expertise rooted in cybersecurity, we’ve developed a tailored security framework for WordPress sites, including a 14-point checklist of security measures. From the initial development phase, we implement robust security practices to ensure your WordPress site remains safe and functional.

Do You Provide Website Hosting Services?

Absolutely. In addition to our website maintenance services, we offer website hosting with over 20 managed servers. Our hosting service includes comprehensive support, full backups, and robust security measures worldwide. Your website will have a secure and reliable home on our servers.

How Can I Know How Many Website Maintenance Hours Are Needed Per Month?

The answer depends on several factors, including the size of your website, how it was built (plugins requiring updates, security level, mobile compatibility), and whether content updates are necessary.

Maintenance hours may increase if routine checks reveal technical issues that need fixing. The exact number of hours required is determined during a consultation with us, once we have a complete understanding of your website’s needs.

Web3D brings over 25 years of experience in building, hosting, and maintaining websites for companies, organizations, and government agencies. During this time, we’ve developed expertise in creating and maintaining websites of all types, using various programming languages, for projects of any scale and purpose.

This extensive experience has allowed us to master every maintenance task, from minor updates to major overhauls, ensuring your website is both protected and optimized for performance.

Our team includes professionals with backgrounds in cybersecurity, experts in website strategy and user experience, skilled developers and app creators, SEO specialists, and professional content writers.

Web3D’s maintenance services feature technical support and a 24/7 emergency hotline, staffed entirely by our in-house team to provide fast, reliable assistance.