Customer Support Manager
Website Maintenance DivisionAre you the go-to tech person in your group? A webmaster who loves working with people rather than hiding behind a screen? Looking to grow and work at one of Israel’s most established and reputable internet companies? If so, we’re looking for you!
Requirements & Experience:
- Degree or professional certification in Web/System Development – Required
- Minimum 3 years of experience in a support center, preferably in website/software/server support – Required
- Hands-on experience with WordPress (website development, plugins, API, etc.) – Required
- Strong multitasking skills and ability to meet deadlines – Required
- Minimum 1 year of managerial experience leading a team of 2-3 people – Required
Advantages:
- Experience in UX design and specification
- Knowledge and experience in system/server support
- Background in sales departments
Job Responsibilities:
- Daily management and prioritization of tasks for the development & maintenance team
- Preparing maintenance and complex development quotes for the maintenance department
- Managing mid-size and strategic client accounts: troubleshooting, website maintenance, defining complex development tasks, gathering client requirements, and providing high-quality customer service
- Overseeing other account managers: monitoring task completion, ensuring smooth client interactions, conducting customer satisfaction reviews
This position is open to both men and women.
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